DMC Application Support (m/w/d)
- Antalya, Iraklion, Palma de Mallorca
- Permanent
- Vollzeit
- asap
Dein Beitrag zur digitalen Reise
- Provide professional and timely application support to DMC agency users across the network
- Investigate, analyse and troubleshoot system and process-related issues within our operational travel systems
- Act as main liaison between DMC agencies and third-party system providers
- Manage ticket communication, escalation processes and expectation alignment
- Provide guidance on system functionality and configuration
- Contribute to data quality assurance and system consistency
- Identify recurring issues and proactively propose process or system improvements
- Support online and on-site system trainings in collaboration with internal teams and external providers
- Contribute to cross-network projects within the DMC organisation as required
- Ensure compliance with defined KPIs and service standards
Deine Tools & Skills
- Proven professional experience within the tourism or travel industry
- Strong understanding of DMC operational processes and corresponding system environments is highly advantageous
- Experience in application support, customer service or system-related support roles
- Strong analytical skills with the ability to diagnose issues and drive structured resolution
- Confident decision-making and prioritisation skills in dynamic environments
- Strong organisational and time-management abilities
- Excellent written and verbal communication skills
- Fluent English; additional European languages are an advantage
- Solid working knowledge of Microsoft Office and standard operating systems
- Willingness to travel and experience working in multicultural environments
Wir bieten Dir
- Agiles Arbeiten
- Attraktive Mitarbeiterrabatte
- Flexible Arbeitszeiten
- Moderne Arbeitsplätze
Interessiert?
Wir freuen uns auf Deine Bewerbung. Bei Fragen wende Dich gerne an:
Kontakt
DERTOUR Group GmbH
Hagen, Jan
Tel: +49 69 9588 1417