Managing Director Destination Services AG

Full strategic and operational responsibility for the company
Ongoing development of the business model and sustainable profitability
Translation of Group strategy into local objectives, initiatives and structures
Overall responsibility for budget, forecasting, performance monitoring and financial results
Regular, structured reporting to the CEO DERTOUR Destination Management Companies (DMC)
Leadership, development and steering of the organisation, including senior management and teams
Continuous optimisation of processes, ensuring operational excellence and efficiency
Development and governance of the product and service portfolio with a strong focus on innovation and customer value
Responsibility for IT systems, digitalisation initiatives and implementation of new solutions
Ensuring agreed service levels for internal and external customers
Building, maintaining and strategically developing long-term customer and partner relationships
Ensuring full compliance with all financial, governance and compliance requirements (DERTOUR / REWE Group)
Active leadership in crisis and exceptional situations, including decision-making outside standard business hours

Extensive senior leadership experience in the tourism industry, ideally within Destination Management Companies (DMC) or tour operator environments
Profound understanding of DMC processes and international, group-based organisational structures
Proven track record in leading international, intercultural and remote teams
Strong experience in international HR management, including assignments under Swiss employment law
Excellent strategic, analytical and commercial acumen
High affinity for digital solutions and proven experience in implementing tools and optimising complex processes
Confident, decisive leadership style with strong stakeholder and conflict management capabilities in an international context
Excellent communication and presentation skills at executive level
Strong customer and relationship orientation
German language skills at C1 level or higher and business-fluent English, both written and spoken
Residence in Switzerland is mandatory; cross-border commuters will not be considered for this role
Willingness to travel regularly and to participate in virtual meetings on Swiss public holidays
High level of resilience, personal responsibility and reliability, particularly in crisis situations