DMC Application Support (m/w/d)

Provide professional and timely application support to DMC agency users across the network
Investigate, analyse and troubleshoot system and process-related issues within our operational travel systems
Act as main liaison between DMC agencies and third-party system providers
Manage ticket communication, escalation processes and expectation alignment
Provide guidance on system functionality and configuration
Contribute to data quality assurance and system consistency
Identify recurring issues and proactively propose process or system improvements
Support online and on-site system trainings in collaboration with internal teams and external providers
Contribute to cross-network projects within the DMC organisation as required
Ensure compliance with defined KPIs and service standards

Proven professional experience within the tourism or travel industry
Strong understanding of DMC operational processes and corresponding system environments is highly advantageous
Experience in application support, customer service or system-related support roles
Strong analytical skills with the ability to diagnose issues and drive structured resolution
Confident decision-making and prioritisation skills in dynamic environments
Strong organisational and time-management abilities
Excellent written and verbal communication skills
Fluent English; additional European languages are an advantage
Solid working knowledge of Microsoft Office and standard operating systems
Willingness to travel and experience working in multicultural environments

We look forward to receiving your application. If you have any questions, please feel free to contact us:

DERTOUR Group GmbH

Hagen , Jan
Tel: +49 69 9588 1417