Employee Line Support – Operations & Excursions (m/f/d)

Oversee the daily execution of excursions, transfers, and other operational services
Coordinate operational activities with destination representatives, drivers, suppliers, airports, and internal teams
Monitor schedules and service delivery to ensure smooth and timely operations
Maintain accurate operational records, passenger lists, vouchers, and service documentation
Manage operational incidents, last-minute changes, cancellations, and rescheduling requests
Provide ongoing support to destination representatives and proactively escalate service, quality, or safety issues
Prepare operational reports and ensure compliance with company procedures, quality standards, and policies

Previous experience in tourism operations, hospitality, a DMC, or a tour operator environment is preferred
Strong organizational, coordination, and prioritization skills
Clear verbal and written communication skills
Service-oriented mindset and strong problem-solving ability
Ability to manage incidents and work effectively under operational pressure
Availability to work flexible schedules, weekends, and holidays according to operational needs
Residence in Punta Cana or willingness to relocate.

We look forward to receiving your application. If you have any questions, please feel free to contact us:

DERTOUR DMC GmbH

Boom , Robin
Tel: +49 69 9588 2449